Dear Eric,Thank you for taking the time to share your review.We’re glad to know that you appreciated our convenient location, and we'll certainly review your suggestion to provide clearer information about nearby MRT stations and bus services to the city for the benefit of future guests.In addition, we are truly sorry to hear about the condition of the carpet in your room. While our daily housekeeping service includes vacuuming all carpets, we regret to know that this did not meet expectations during your stay. Please accept our sincere apologies for the inconvenience caused. Your comments have been shared with our housekeeping team for immediate follow-up.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a more comfortable experience in the future.Sincerely,Gladwys KhooSenior Executive, Marketing CommunicationsHoliday Inn Express & Suites Singapore Novena
Dear kentai29e,Thank you for sharing your review.It's great to know that you have enjoyed your stay and found it value-for-money. The team looks forward to welcoming you again soon!Sincerely,Gladwys KhooSenior Executive, Marketing CommunicationsHoliday Inn Express & Suites Singapore Novena